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Acceptable Use Policy

The rules every creator agrees to. They keep fans safe, keep Zavil's email and Instagram access healthy, and are part of our Terms of Service.

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1. The short version

Zavil is for building a real audience that wants to hear from you. Only contact people who asked to hear from you, be honest about who you are and what you offer, and don't use Zavil for anything illegal or harmful. This policy is part of our Terms of Service and applies to everything on your page, in your emails, DMs and community.

2. Email and spam

You may not:

  • upload or email bought, rented, scraped or shared lists, or anyone who didn't agree to hear from you;
  • add people to your list without their knowledge, for example from business cards or other platforms' followers;
  • use misleading subject lines, sender names or "Re:"/"Fwd:" tricks;
  • hide, remove or ignore unsubscribe links, or re-add people who unsubscribed;
  • send email that gets an unusually high rate of bounces or spam complaints, or keep sending after we've asked you to fix it;
  • use Zavil to send email for someone else's business or list.

3. Instagram AutoDM

AutoDM replies to people who comment a keyword on your post or send you a keyword in a DM. It works because Meta trusts Zavil, so its misuse puts every creator at risk. You must follow Meta's Platform Terms, Instagram's Terms of Use and Community Guidelines. You may not:

  • send DMs to people who haven't commented or messaged you first, or try to message people in bulk;
  • use keywords, giveaways or posts that trick people into commenting, such as promising something you won't send;
  • send links to anything misleading, harmful, adult or illegal, or to phishing or malware;
  • ask for passwords, payment details, ID documents or other sensitive information in DMs;
  • connect an Instagram account you don't own or aren't authorised to manage;
  • try to get around Instagram's or Zavil's limits, for example with several Zavil accounts or by editing replies to look different;
  • use AutoDM to harass, threaten or repeatedly message someone who asked you to stop.

4. Content

Your page, offers, emails, files, DMs and community must not include or link to:

  • anything illegal where you or your fans are, or that promotes illegal activity;
  • child sexual abuse material or any sexualisation of minors (we report it to the authorities);
  • sexually explicit content or adult services;
  • hate speech, harassment, threats, or content that promotes violence, terrorism or self-harm;
  • content that infringes someone else's copyright, trademark, privacy or other rights;
  • scams, pyramid or multi-level marketing schemes, "get rich quick" offers, or fake reviews and testimonials;
  • false or dangerous health, medical, legal or financial claims, including promises of guaranteed income or investment returns;
  • weapons, drugs, gambling, or other regulated goods and services;
  • malware, phishing pages or anything designed to harm devices or accounts.

5. Impersonation and deception

  • Don't pretend to be another person, creator, brand or organisation, or suggest you're endorsed by one when you aren't.
  • Don't use someone else's name, photos or handle for your page without their permission.
  • Don't make your page look like Zavil, Instagram, a bank or any other service to trick people.
  • Make it clear when something is sponsored or an affiliate link, as advertising rules require.

6. Fans and their data

  • Don't use Zavil's forms, messages or offers to collect card or bank details. When you sell something, send people to your own checkout, and describe what they're buying honestly.
  • Only ask for information you need. Don't use sign-up or booking questions to collect passwords, government ID numbers, financial details, health information or other sensitive data.
  • Use fans' data only to deliver what they signed up for and to stay in touch as they expect. Never sell it.
  • Don't target children or collect data from anyone you know is under 13.
  • Moderate your community: remove posts and members that break this policy.

7. Using Zavil itself

You may not:

  • access other people's accounts or data, or try to break or test Zavil's security without our written permission;
  • scrape Zavil, overload it, or interfere with how it works for others;
  • open multiple accounts to get around plan limits or a suspension;
  • resell, sublicense or white-label Zavil without an agreement with us;
  • reverse engineer Zavil, except where the law allows it.

Found a security issue? Please tell us at support@nodeflowlabs.com before sharing it with anyone, and we'll work with you to fix it.

8. What happens if you break this

Depending on how serious it is, we may warn you, remove content, pause sending or AutoDMs, disconnect an integration, suspend your account or close it. We usually warn first and give you a chance to fix things, but we act immediately when fans, other creators or Zavil's access to email or Instagram are at risk, or when the law requires it. We may report illegal content to the authorities.

9. Reporting a problem

Every creator page has a Report link at the bottom. You can also email support@nodeflowlabs.com with the page link and what's wrong. We review every report.